FAQ’s
General Questions
What is Forex Trading?
Forex trading (foreign exchange trading) is the act of buying and selling currencies on the global market with the aim of profiting from fluctuations in exchange rates. It is one of the largest and most liquid financial markets in the world.
What services does your brokerage offer?
At MasterMind Capitals, we provide a comprehensive suite of services, including:
● Currency trading across major, minor, and exotic pairs
● In-depth market analysis and insights
● Educational tools and resources for all skill levels
● Dedicated customer support
Our Services
What are the trading hours for the Forex market?
The Forex market is open 24 hours a day, five days a week. Trading begins at 5 PM EST on Sunday and closes at 5 PM EST on Friday, allowing traders to access markets across different time zones.
What type of broker is MasterMind Capitals?
MasterMind Capitals is a Straight Through Processing (STP) broker. This means:
● All client orders are routed directly to our liquidity providers, with no dealing desk intervention
● There is no conflict of interest—we do not trade against our clients
● Our earnings come solely from the spread or commission on trades, not from manipulating or rejecting orders
Account Registration & Verification
How do I open a trading account?
Opening an account with MasterMind Capitals is quick and straightforward:
1. Complete our secure online application
2. Agree to the Terms & Conditions
3. Upload the required identification documents
4. Fund your account with a minimum deposit of $100
What documents are required for account verification?
To comply with regulatory requirements, we require the following documents:
- Proof of Identification
A clear, valid copy of your passport, driver’s license, or national ID card. - Proof of Address
A recent bank statement or utility bill (not older than 3 months) that matches the name and address used in your application.
Please ensure all documents are clear, in color, and fully visible.
How long does the verification process take?
Once all necessary KYC documents are submitted, our compliance team typically reviews and verifies your account within 24 business hours. You will be notified via email upon completion.
Can I open multiple trading accounts?
Yes, you can open up to 5 live trading accounts across various account types to suit your trading strategies. Additionally, you may open multiple demo accounts to practice and test platforms risk-free.
Please note: Each live account type has its own minimum deposit requirement, which must be met upon funding.
Accounts Information
What types of accounts do you offer?
MasterMind Capitals offers a variety of account types to suit different trading styles and experience levels, including:
● Standard Account
● Advance Account
● Pro Account
● Elite Account
● VIP Account
● RAW Spread Account
● Demo Account (for risk-free practice)
What are the spreads and commissions?
Spreads and commission rates vary based on your chosen account type and the currency pair or instrument being traded.
For full details, please refer to our comparison table:
Do you offer leverage, and if so, how much?
Yes, we offer leverage up to 1:500, depending on your account type and applicable regulatory limits. Leverage allows traders to control larger positions with smaller capital but also increases risk.
What instruments can I trade?
With MasterMind Capitals, you can trade over 150+ instruments, including:
● Major, minor, and exotic Forex currency pairs.
● CFDs on global indices, commodities, stocks, and cryptocurrencies
What is a margin call?
A margin call occurs when your account equity drops below 100% of the required margin.
When this happens, we may request additional funds or begin closing open positions to protect your account from falling into negative balance.
Are your accounts Swap Free?
Yes, all of our account types are swap-free, meaning you can hold positions overnight without incurring rollover or interest charges, making them suitable for traders who follow Islamic finance principles or long-term strategies.
Deposit & Withdrawals
How do I deposit and withdraw funds?
We support a wide range of secure payment options for both deposits and withdrawals, including:
● Bank Transfers
● Credit/Debit Cards
● Cryptocurrency (USDT – TRC20 & BEP20)
● Regional payment methods such as M-Pesa (Kenya), UPI (India)
● E-wallets like SticPay
Availability may vary based on your location.
How long do deposit & withdrawals take to process?
Both deposits and withdrawals are typically processed within 24 hours, though the exact time may vary depending on the payment method used.
Can I withdraw to a different payment method than I used to deposit?
No. For security and compliance reasons, withdrawals must be made using the same method used for the original deposit. This policy helps prevent fraud and ensures client fund safety.
What is the minimum deposit amount?
The minimum deposit is $100, but this may vary depending on the account type you choose.
Please check the specific account requirements for accurate funding thresholds.
Customer Support
Is there a customer support team I can contact?
Yes, MasterMind Capitals has a dedicated customer support team available 24/5 to assist you with any questions, technical issues, or account-related concerns.
How do I file a complaint or report an issue?
You can reach our support team through the following channels:
● 📧 Email: support@mastermindcapitals.com
● 🧾 Client Portal: Log in and submit a support ticket directly from your dashboard.
We aim to respond to all inquiries within 24 hours during business days.